Why ask the Question?
Lately, I’ve been in a pattern of hitting the deli at the local grocery after 10pm. To save some time the next day, I figured I try the cash back option on my bank card. Sounded like a plan. Turns out after 10pm, they can only offer, at most $20, through cash back. However, they always ask how much do I want? But the only option, EVER, is $20.
Why ask the question? Are they conducting a survey? Do they enjoy saying, “Nope, can’t do it.” So, I started asking for $21. Followed by, Oh come on, it’s just a dollar.
Should coffee shops also do a similar survey? For instance, not have milk, cream, sugar, but simply ask the question to determine if having these items WOULD be a good idea. Would you like a toaster with your coffee, sir? Or perhaps a new pair shoes.
How about gas stations that still fill your tanks or auto repair centers? Should they ask customers if they would like ice cream or a hat or a mattress? Then decide based on answers over time, what they should stock? And how many customers will they irritate when they respond, “Oh no, we don’t have any, just asking, just curious. Have a nice day.”
I wonder, how many companies changed their product offerings based on these questions? ... Well, Sam,... We used to sell fertilization, but one of our clerks started asking a lot of women, "Would you like a mattress with that?" Surprising;y, a lot of them said yes. So, now we sell mattresses. We're the mattress king of Idaho. Would you like some fertilizer with that? ... OR perhaps, would you like some shingles with that? Just asking ...
Is all this trickery a new form of strategic surveying? Are we unwittingly, being surveyed?
Why ask the question, if there is only one or no option? The only place I’ve been that asks a question they can actually deliver on, is McDonalds.
Would you like fries with that?
Why ask the question? Are they conducting a survey? Do they enjoy saying, “Nope, can’t do it.” So, I started asking for $21. Followed by, Oh come on, it’s just a dollar.
Should coffee shops also do a similar survey? For instance, not have milk, cream, sugar, but simply ask the question to determine if having these items WOULD be a good idea. Would you like a toaster with your coffee, sir? Or perhaps a new pair shoes.
How about gas stations that still fill your tanks or auto repair centers? Should they ask customers if they would like ice cream or a hat or a mattress? Then decide based on answers over time, what they should stock? And how many customers will they irritate when they respond, “Oh no, we don’t have any, just asking, just curious. Have a nice day.”
I wonder, how many companies changed their product offerings based on these questions? ... Well, Sam,... We used to sell fertilization, but one of our clerks started asking a lot of women, "Would you like a mattress with that?" Surprising;y, a lot of them said yes. So, now we sell mattresses. We're the mattress king of Idaho. Would you like some fertilizer with that? ... OR perhaps, would you like some shingles with that? Just asking ...
Is all this trickery a new form of strategic surveying? Are we unwittingly, being surveyed?
Why ask the question, if there is only one or no option? The only place I’ve been that asks a question they can actually deliver on, is McDonalds.
Would you like fries with that?
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